Frequently Asked Questions

Client Status & Appointments

What is the core difference between the services UVPP provides and the care offered by my general practice veterinarian?
Is a formal referral from my primary care veterinarian required to schedule a specialty service appointment?
How can I ensure my pet's complete medical history, including recent diagnostics, is sent to UVPP before our scheduled visit?
How do the appointment logistics (hours, scheduling) differ between a specialty consultation and an urgent care walk-in?
What steps should I take if I need to cancel or reschedule a confirmed specialty appointment?

Advanced Services and Diagnostics

What specialized types of soft tissue surgery do your board-certified surgeons routinely perform?
Do you offer advanced diagnostic imaging services, such as a CT scanner or echocardiogram, on-site?
What specific orthopedic conditions, such as ligament tears or complex fractures, do your surgeons specialize in treating?
How long does it typically take to receive an official interpretation of digital X-rays or ultrasound/CT scan results?
Do you provide specialized consultations for complex internal medicine issues, such as endocrine disorders or gastroenterology?
If my pet is diagnosed with a form of cancer, what oncology services or treatment plan options can UVPP offer?
Do your diagnostic capabilities include advanced lab testing, such as specialized cytology or pathology evaluations?
Are your veterinary specialists board-certified, and in which specific fields (e.g., Surgery, Radiology, Internal Medicine)?
What is the process for transferring my pet’s care back to my general practitioner after they receive treatment at UVPP?

Symptoms and Urgent Care Protocol

If my pet is experiencing severe respiratory distress, struggling to breathe, or has pale gums, what is the protocol for bringing them in immediately?
My pet has been repeatedly vomiting and has profuse, bloody diarrhea; should I contact UVPP urgent care right away?
If I suspect my pet has ingested a toxic substance or foreign object, do you have the facilities for emergency treatment and retrieval?
My pet is suddenly unable to bear weight or is showing severe acute lameness; do you provide urgent orthopedic assessment and pain management?
If my pet collapses or experiences a severe, prolonged seizure, should I bring them to your urgent care service?
How long should I wait if my cat or dog is refusing to eat or drink before calling UVPP for an urgent assessment?
We have noticed a sudden onset of visible, rapid swelling, particularly on the face or body; is this considered an urgent matter for UVPP?
What are the key behavioral changes (e.g., hiding, aggressive response to touch) that indicate a level of pain requiring urgent attention?